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ChinnieShop.com, A Chinchilla Supplies Store | Shipping Policy

Please read this section carefully:

*All orders take 1-7 days to process (depending on order volume) before shipping. We ask you be patient. If anything is wrong with the order, we will contact you.

*IF YOU ARE IN A RUSH FOR YOUR ORDER, PLEASE CONTACT US.

*DOMESTIC ORDERS (UNITED STATES): CHOOSING TO EXPEDITE THE SHIPPING METHOD WILL NOT EXPEDITE THE PROCESSING OF YOUR ORDER. IT ONLY MEANS THE ACTUAL METHOD OF SHIPPING WILL BE EXPEDITED.

*ChinnieShop.com is NOT responsible for lost or stolen mail. You have the option to purchase insurance domestically. We do not guarantee exact shipping times and dates.

The way INSURANCE works with DOMESTIC orders:

When you purchase insurance with your order, you are purchasing a guarantee that IF and ONLY the official shipping website says your tracking number (your order) was delivered to an incorrect address, was never delivered, or states it is lost, we will send out your order once again.

ChinnieShop.com is NOT responsible for lost or stolen orders if the customer makes a mistake on the SHIPPING address that is printed on the label and the package goes elsewhere. It is your responsibility to ensure the shipping address you put on your order is the correct one, even with the purchase of insurance.

*If you are in a location that is considered INTERNATIONAL please contact ChinnieShop.com before completing the order to ensure that we are able to accommodate your location. Thanks!